Return Policy Page

Return Policy

We aim to ensure a safe shopping experience. Our return policy is as follows:

  • Return Period: Customers can return products within 14 days of receipt.

  • Conditions: The product must be unused, in its original packaging, and include all accessories.

  • Non-Returnable Products: Customized items, perishable goods, and digital software cannot be returned.

  • Return Process:

    1. Contact customer service with the order number.

    2. Receive instructions on how to return the item.

    3. Once received, refunds will be processed within 5-7 business days.

MELA APP MARKETPLACE – Malta’s Trusted Online Marketplace

MELA is a modern eCommerce platform based in Malta, designed to connect local sellers with buyers across the country. Whether you're a small business, an independent seller, or simply someone looking to declutter, MELA gives you the tools to sell easily, securely, and for free.

We offer unbeatable deals across a wide range of categories—from electronics, fashion, and home goods to vehicles, real estate, and services. All in one convenient platform, made for Malta.

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